Contact US G-Duck Brick Studio

At G-Duck Brick Studio, we’re always ready to assist you with any inquiries or requests. Whether you need information about our products, services, or support for an order, we're here to help! Here’s how you can get in touch with us:

When to Contact Us

You can contact us anytime you need assistance with:

  • Product inquiries: If you have any questions about our custom LEGO models or minifigures.

  • Returns and exchanges: If you wish to return or exchange a product, please reach out to us with the details of your order.

  • Warranty support: If your product is experiencing issues and falls under warranty, don’t hesitate to contact us for assistance.

  • Payment support: If you need help with payment processing, billing questions, or issues with your transaction, we're here to help.

How to Contact Us

We offer several convenient ways to reach us:

Operating Hours

Please note that our team is available to assist you during the following hours:

  • Monday to Friday: 9:00 AM - 6:00 PM (GMT+7)

  • Saturday: 9:00 AM - 12:00 PM (GMT+7)

  • Sunday: Closed

For urgent matters outside of business hours, please feel free to leave us a message, and we will get back to you as soon as possible.

Return & Exchange Policy

If you need to return or exchange an item, please contact us within 7 days from the date of delivery. We will guide you through the process and ensure that everything is handled smoothly. The product must be in its original condition and packaging for returns or exchanges.

Warranty

We offer warranty coverage for certain products, depending on the item and issue. If your product requires warranty assistance, please contact us with your order details, and we’ll help resolve the issue promptly.

Payment Assistance

For any questions or difficulties related to payment, including payment methods or transaction problems, feel free to reach out to us. We’re happy to assist with secure payment processing and any other concerns you might have.

Thank you for choosing G-Duck Brick Studio. We look forward to hearing from you and providing the best support possible!